Cancellation policy

We take pride in roasting and preparing our coffee with care. The following policy explains how cancellations, amendments, returns and refunds work when purchasing from our online micro-roastery.

This policy applies to purchases made through our website and is governed by applicable Irish and European Union consumer protection law.

1. Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible at siegecoffeecompany@gmail.com, quoting your order number and name.

  • Before roasting or dispatch: We will do our best to cancel your order before it enters our roasting, packing or dispatch process.

  • Orders already processed: Once an order has been roasted, packed or dispatched, we may be unable to stop it. However, this does not affect any statutory cancellation rights you may have under Irish or EU law.

  • Order amendments: Changes to coffee selections, grind size, quantities or delivery details are subject to availability and whether the order has already been processed.

We cannot guarantee amendments or cancellations once an order has entered production.

2. Freshly Roasted Coffee

Our coffee is roasted in small batches to maintain quality and freshness.

Because coffee is prepared and packed specifically for our customers, we ask that you check your order carefully before completing your purchase.

Coffee that has been opened, used or handled in a way that reduces its value may be subject to applicable legal rules concerning diminished value and hygiene-related exceptions.

3. Your Statutory Right to Cancel an Online Purchase

Under Irish and EU consumer protection law, consumers generally have a 14-day cooling-off period for eligible goods purchased online.

For goods, this period normally begins on the day you receive your order. You must notify us of your decision to cancel within the applicable period and return the goods within the required timeframe.

Where the statutory right to cancel applies:

  • You do not need to provide a reason for cancellation.

  • You may be responsible for the direct cost of returning the goods, provided we informed you of this obligation before purchase.

  • We will refund eligible payments, including standard delivery charges where required by law, within the applicable statutory timeframe.

  • Any legally permitted deductions for diminished value will be assessed in accordance with applicable law.

Certain products may be exempt from the right to cancel, including goods that deteriorate or expire rapidly, and certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. Whether an exception applies depends on the product and circumstances.

Nothing in this policy limits your statutory consumer rights.

4. Coffee Subscriptions

(Applicable when we have a coffee subcription plan)

For customers purchasing a recurring coffee subscription:

  • You may request cancellation of future deliveries by contacting us at siegecoffeecompany@gmail.com

  • Please contact us before the next scheduled order is processed to give us the best opportunity to stop that delivery.

  • Orders already processed or dispatched may not be cancellable as a practical matter, subject to any statutory rights that apply.

  • Cancelling a subscription will stop future renewals in accordance with the subscription terms. It does not automatically cancel or refund previous orders.

Any separate statutory cancellation rights applicable to a subscription or individual order remain unaffected.

5. Incorrect, Damaged or Faulty Orders

We want every order to arrive in the condition you expect.

If you receive the wrong coffee, your order arrives damaged, or a product is faulty or does not match its description, please contact us at siegecoffeecompany@gmail.com with your order number & name and, where helpful, photographs of the issue.

We will assess the problem and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair where appropriate, price reduction or refund.

Please notify us as soon as reasonably possible so that we can investigate and resolve the issue. This request does not restrict any legal rights or remedies available to you.

6. Refunds

Where a refund is approved or legally required, it will normally be issued using the original payment method unless otherwise agreed or required by law.

We will process refunds within the applicable statutory timeframe. Where a return is required, the timing of the refund will comply with the relevant legal requirements.

Refunds for cancellations outside statutory rights are considered in accordance with this policy and the circumstances of the order.

7. How to Contact Us

For order cancellations, amendments, returns or refund enquiries, please contact:

Email: siegecoffeecompany@gmail.com
Business name: Siege Coffee Company
Address: Colbert Station, Limerick city. 

Please include your order number and a brief explanation of your request so that we can assist you efficiently.

Our commitment: We aim to handle every order fairly, communicate clearly and resolve any issues promptly, while protecting the quality and freshness of our coffee and respecting your rights as a customer.