Refund & Returns Policy

Last updated: 23 October 2026

At Siege, we take pride in the quality and freshness of our coffee. If something isn't right with your order, we want to know and will do our best to put it right.

This policy explains how returns, refunds and exchanges are handled for purchases made through our online store. It operates alongside your statutory rights under Irish and European Union consumer protection law.

1. Returns and Cancellations

If you change your mind about an online purchase, you may have the right to cancel your order within 14 days of receiving your goods under applicable Irish and EU consumer protection law.

To exercise this right, please notify us at siegecoffeecompany@gmail.com within the applicable cancellation period. You do not need to provide a reason.

Where the statutory cancellation right applies:

• You must return the goods within the applicable legal timeframe after notifying us of your cancellation.

• You may be responsible for the direct cost of returning the goods, provided we informed you of this obligation before purchase.

• We will refund eligible payments, including standard delivery charges where required by law.

• Refunds will be processed within the applicable statutory timeframe.

Certain goods are exempt from the statutory right to cancel, including goods that deteriorate or expire rapidly and certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. Whether an exception applies depends on the product and circumstances.

2. Freshly Roasted Coffee

Our coffee is roasted in small batches to provide the freshest possible experience.

Because coffee is a food product, we ask customers to check their orders carefully before completing a purchase.

However, freshly roasted coffee is not automatically exempt from statutory cancellation rights simply because it has been roasted to order.

Where a customer opens or uses a product, any effect on their cancellation rights or refund entitlement will be assessed in accordance with applicable law, including any valid exceptions and rules concerning diminished value.

For food safety and quality reasons, we may be unable to accept certain products back into stock. This does not remove any statutory rights that may apply to the customer.

3. Incorrect, Damaged or Faulty Products

If you receive the wrong coffee, your order arrives damaged, or a product is faulty or does not match its description, please contact us at siegecoffeecompany@gmail.com

Please include:

• Your order number.

• A description of the issue.

• Photographs of the product or packaging, where helpful.

We will investigate the issue and arrange an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, price reduction or refund.

Please contact us as soon as reasonably possible so that we can help resolve the issue. Any request for photographs or supporting information is intended to help our investigation and does not restrict your legal rights.

4. Refund Eligibility

Refunds may be available in the following circumstances:

• You exercise a valid statutory right to cancel an eligible online purchase.

• Your order is incorrect, damaged or faulty.

• The product does not conform to its description or applicable consumer rights.

• We are otherwise required to provide a refund under applicable law.

• We approve a discretionary refund in circumstances not covered by statutory rights.

For unwanted purchases outside a statutory cancellation right, refunds or exchanges may be offered at our discretion.

We reserve the right to assess each case individually, but nothing in this policy excludes or limits any rights or remedies provided by law.

5. How to Request a Return or Refund

To request a return or refund, please email siegecoffeecompany@gmail.com with the subject line “Return or Refund Request”.

Include your order number and explain whether you are requesting a cancellation, reporting a problem with your order or seeking another resolution.

We will respond with the relevant instructions, including the return address where a return is required.

Please do not send products back without first contacting us, as we may need to provide specific return instructions.

This request process does not affect your ability to exercise your statutory rights within the applicable legal time limits.

6. Return Shipping Costs

Where you exercise a statutory right to cancel an online purchase, you may be responsible for the direct cost of returning the goods if we informed you of this obligation before purchase.

Where a product is faulty, damaged, incorrect or otherwise fails to meet the applicable legal requirements, we will handle return costs and any necessary collection arrangements in accordance with your statutory rights.

We will not require you to bear costs that we are legally required to cover.

7. Refund Processing

Where a refund is approved or legally required, it will normally be issued using the original payment method unless otherwise agreed or required by law.

Refunds will be processed within the applicable statutory timeframe. Where a return is required, we will comply with the relevant legal rules concerning when a refund must be issued.

Your payment provider may take additional time to display the refunded amount in your account.

8. Exchanges

If you receive the wrong coffee or a product that is damaged or faulty, please contact us so that we can arrange an appropriate solution.

Exchanges for different coffees, grind sizes or other preferences are subject to availability and our agreement, except where a replacement or other remedy is required by law.

9. Contact Us

For any questions about refunds, returns or exchanges, please contact:

Business name: Siege Coffee Company
Email: siegecoffeecompany@gmail.com
Business address: Colbert Station, Limerick city. 

We value your support and are committed to treating every customer fairly while maintaining the quality and freshness of our coffee.

Nothing in this policy affects your statutory rights under Irish or EU consumer protection law.