Shipping policy

At Siege, we roast and pack our coffee with care to ensure it reaches you as fresh as possible. This policy explains how we process, dispatch and deliver orders placed through our online store.

1. Order Processing

We aim to roast, pack and dispatch orders from Tuesday to Thursday weekly while maintaining our commitment to coffee freshness and quality.

  • Orders are typically processed and dispatched within 1 to 3 business days of being placed within the time window of Tuesday morning to Thursday evening.

  • Orders may take longer during busy periods, public holidays or periods of unusually high demand.

  • Where possible, coffee is roasted close to dispatch to preserve freshness.

Processing times are estimates and are not guaranteed delivery dates unless expressly stated at checkout.

2. Shipping Destinations

We currently deliver to the following destinations:

  • Republic of Ireland: Available nationwide.

  • Northern Ireland: Available

  • Rest of the United Kingdom: Not currently available

  • International delivery: Not currently available

Delivery availability may vary depending on the destination and the products ordered. Available delivery options and charges will be displayed at checkout.

3. Delivery Times

Estimated delivery times begin once your order has been dispatched, rather than when the order is placed.

Our current estimated delivery times are:

  • Republic of Ireland: 1–3 business days.

  • Northern Ireland: 2–4 business days

These estimates are provided as a guide and may be affected by courier delays, public holidays, adverse weather or other circumstances outside our control.

We will communicate any significant delays where reasonably possible. Your statutory consumer rights, including applicable delivery deadlines and remedies for late or non-delivery, remain unaffected.

4. Shipping Charges

Shipping charges are calculated based on the delivery destination, order size and available shipping method.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

  • Standard delivery: Less than 1kg €7.5. 1-2kg is €9.50. 3kg+ is €12.50

5. Tracking Your Order

Where tracking is available, a tracking link or reference will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If you have not received your order within the estimated delivery window, contact us at siegecoffeecompany@gmail.com, quoting your order number, and we will help investigate its status.

6. Delivery Address and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, please contact us immediately. We will do our best to amend the address before dispatch, but changes cannot be guaranteed once an order has been handed to the courier.

If a delivery cannot be completed because the address is incorrect, the recipient is unavailable or delivery instructions cannot be followed, the courier may attempt redelivery or return the parcel to us.

Where additional delivery or return charges arise, we will assess responsibility fairly and in accordance with applicable consumer law. We will not impose charges that are inconsistent with your statutory rights.

7. Lost, Delayed or Damaged Deliveries

We want your coffee to arrive safely and in excellent condition.

If your order is delayed, appears to be lost, or arrives damaged, please contact siegecoffeecompany@gmail.com with your order number and relevant details. Photographs of damaged packaging or products can help us investigate.

We will work with the courier to establish what happened and arrange an appropriate solution where required.

Our responsibility for delivery, loss or damage will be determined in accordance with applicable consumer law. We cannot exclude or limit any statutory rights you may have because a parcel is delayed, lost or damaged.

8. Delivery Risk and Responsibility

Unless an applicable legal exception applies, responsibility for the goods remains with us until you, or a person nominated by you other than the carrier, take physical possession of them.

If you independently arrange a carrier that we did not offer, different rules may apply where permitted by law.

10. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact us:

Business name: Siege Coffee Company
Email: siegecoffeecompany@gmail.com
Business address: Colbert Station, Limerick city

Please include your order number so we can assist you as quickly as possible.

Thank you for supporting our micro-roastery. We appreciate every order and take care to ensure your coffee reaches you in the best possible condition.